Family Stories
What Families Tell Us After a Few Months
We do not exaggerate what our programmes do. These notes are honest — from real families in Seremban and around Negeri Sembilan.
Back to Home6+
Years in Seremban
80+
Families supported
4.8★
Average satisfaction
92%
Families who continue past month 3
Notes from Families
We asked families to share their honest experience. These are their words.
Hafizah Mohd
Seremban, Negeri Sembilan
My mother has been on the Daytime Companionship programme since March. She looks forward to the visits — that much is clear. The end-of-day notes are short but they tell me what I need to know. I was a bit sceptical at the start that a stranger coming into the house would feel natural, but she and her companion seem genuinely comfortable together now.
May 2025 · Daytime Companionship
Razif Zulkifli
Nilai, Negeri Sembilan
We used the Family Coordination service when my father came to live with us after my mother passed away. There was a lot of confusion about what support he could access locally — we live in KL but he stays in Seremban. The written plan and the resource list were genuinely useful. The planning session took longer than I expected but it was worth it.
April 2025 · Family Coordination
Noraisyah Nasir
Seremban 2
Tok wan joined the Social Engagement Programme in February. He is 76 and had been spending most of his days alone watching television. Since then he has attended a weekly batik group and two community events in Seremban. He talks about the outings. That is more than I expected. The monthly summary is a nice touch — it gives my siblings and I a shared picture.
May 2025 · Social Engagement
Kavitha Thuraisamy
Seremban, Negeri Sembilan
I was worried about whether a companion would respect my mother-in-law's routine. She is particular about certain things — meals at certain times, specific habits. The team asked about all of this during the planning session and I have not had to raise it since. The companion follows her lead without making it feel like an imposition.
April 2025 · Daytime Companionship
Ahmad Bakri
Mantin, Negeri Sembilan
We have three siblings spread across KL, Johor, and Penang and my father lives alone in Seremban. The Family Coordination service helped us put a simple shared plan in place. We each know what to check, who to contact, and what local support is available. It removed a source of friction between us, honestly.
March 2025 · Family Coordination
Siew Lin Chan
Seremban, Negeri Sembilan
My grandmother is 81 and was quite resistant to the idea of someone new coming to the house. She changed her mind after the second visit. The companion is patient and does not try to fill every moment with activity — sometimes they just sit together. My grandmother has mentioned her by name in passing, which she has never done with anyone else we have arranged.
May 2025 · Daytime Companionship
A Closer Look at Three Families
Brief summaries of how things developed for families who came to us with different starting points.
The Rahim Household — Seremban Tengah
The Situation
A 74-year-old man living alone after his wife moved to live with their eldest son in Johor. Three adult children, none living nearby. Long days with limited routine and few social connections left.
What Teratai Did
Social Engagement Programme arranged over four months. Monthly calendar included a gardening group at a nearby community centre, two family-oriented community events, and regular outings to the Seremban town market he had always enjoyed.
What Changed
After three months, he was attending the gardening group independently. His daughter described him as "more himself again." The family continued the programme and added a second activity to the calendar.
"He called me after the first outing to say he had met someone who also grew orchids. That was more than he had mentioned in months."
— Nura, daughter, Johor Bahru
The Chong Family — Seremban 2
The Situation
Four adult siblings disagreeing about how to support their 80-year-old mother, who was still living independently but whose household was becoming harder to manage. No one had a clear picture of available local support.
What Teratai Did
Family Coordination service. Planning session held over video call with three of the four siblings. Written support plan produced. Local resource list compiled covering welfare associations, community visitor programmes, and household assistance in the Seremban area.
What Changed
The family had a shared document for the first time. Disagreements reduced. Two months later they enrolled their mother in the Social Engagement Programme, using one of the local organisations from the resource list as a starting point.
"We had been going in circles for a year. Having someone outside the family write down what was agreed made us all stop arguing."
— Wei Ling, daughter, Petaling Jaya
The Pillai Household — Rasah, Seremban
The Situation
A 77-year-old woman at home during weekdays while her son and daughter-in-law worked. She was social and sharp but found the daytime hours difficult. Her family felt guilty but had no practical alternative.
What Teratai Did
Daytime Companionship Programme, three days per week. A companion visited on Mondays, Wednesdays, and Fridays. Activities tailored to her interests — cooking together, afternoon walks in the neighbourhood, and regular conversations about Tamil films she enjoyed.
What Changed
Within six weeks the family noticed she was more talkative in the evenings — she had things to share. The end-of-day notes reassured the son, who works long hours. The programme has continued for seven months.
"I used to come home and she would have little to say. Now she tells me about her day. It seems small but it is not."
— Suresh, son, Seremban
Reach Us Directly
If a story here resonates, we are happy to have a conversation about your family's situation.
Phone
+60 19-510 2815Address
No. 68, Jalan Hang Tuah, Seremban
Office Hours
Mon–Fri 8am–6pm
Sat 8am–1pm
Your Family's Story Could Start Here
A short conversation is usually enough to find out whether one of our programmes is the right fit. No commitment required.
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